CALL CENTER JOBS

Team Leader-Mortgage-Data Analysis/Backend process (CLOSED)

Team Leader-HR /Pay rollProcess-Operations

Manager Operations -Mortgage-Data Analysis/Backend process (CLOSED)

Manager Operations -HR /Pay rollProcess-Operations

Transition Lead (BL)

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Team Leader-Mortgage-Data Analysis/Backend process

Working as a Team Leader for Back Office/Data Process-Mortgage
Required knowledge of Mortgage
Exp. In Team handling required
Good written & verbal Communication skills
Exp in Process transition will be pref.
Must exhibit high attention to detail
Should be open to work in 24/7 work Environment

Team Lead –Technical support (SOFTWARE) for ONSITE TRANSITION

Bachelors degree and ability to do all tasks done by the team members (see below).  Additionally, the Lead is expected to spend up to 50% of his/her time training and migrating processes, coaching the team members, keeping projects on track, and reporting results to client.  Serve as point of accountability to Brad Bechtel at USERS

Onsite for up to 3 months in early stages to learn and document processes. 

RESPONSIBILITIES:  

Defines and/or resolves customer problems with designated product line(s).
Usually the first point of contact through telephone support.
Simulates or recreates customer problems to resolve user operating difficulties.
Discusses problems or inquiries with other department personnel and offers technical assistance and ensures proper handling and follow-up.
Communicates customer suggestions for enhancements and ensures proper handling and follow-up.
Documents problems and corrective procedures in call log system.
Continually develop Answerbook material for troubleshooting client issues.
Works with development, quality assurance, and software delivery personnel to determine problem solutions.
Manage assigned open software delivery requests to completion ensuring that requests are implemented in a timely manner.
Develop basic understanding of global structure, learn basic M/Cache’ commands, including running routines, line editor.
Participate in extended support shifts.
Attends on-going training to achieve level of technical skill needed to solve more complex problems.
Performs other duties as required.

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Business Analyst

POSITION PURPOSE:     
To interpret functional specifications and ensure that final products perform as intended.

RESPONSIBILITIES:  
Preparation of functional specifications.
Client liaison.
Work with client to determine product needs.
Other duties as assigned.

Functional Area Skills/Knowledge:

Ability to solve problems based on researching and analyzing information before recommending/selecting the appropriate solution.
Specific responsibilities and objectives are assigned with some latitude for setting priorities and decision-making, within established policies and procedures.
Ability to make innovations that will result in changes to existing policies, work procedures, equipment design, services, or products.
Ability to read, understand and interpret complex business or technical subjects; must be able to discuss or explain this data with others, either internal or external to ##
Originations experience as either a credit analyst or as a funder preferred.
Knowledge of auto leasing, consumer finance and operations preferred.
Prior experience in a dealership or as a lender account manager is a plus.
Previous experience as a trainer especially in system conversions is preferred.
Working knowledge of Microsoft Office Products a plus.
Strong written, oral, and presentation skills.
Ability to work independently and meet deadlines.
Knowledge of mainframe tools, such as TSO and FileAid a plus.
UAT experience preferred.
Prior banking operations experience a plus.
Financial accounting/reconciliation experience.
Superior analytical skills required.
Exceptionally strong product knowledge preferred.
Superior organizational and time management skills.
Credit management experience preferred.
Direct lending experience a plus.

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Credit Analyst

Job Description:

We are seeking a consumer credit expert in Credit Operations, Funding or Risk Management to work in our software product development area as a Business Analyst / Subject Matter Expert!

POSITION PURPOSE:
To interpret functional specifications and ensure that final products perform as intended.

RESPONSIBILITIES:

Preparation of functional specifications.
Client liaison.
Work with client to determine product needs.
Other duties as assigned.

Functional Area Skills/Knowledge:

Ability to solve problems based on researching and analyzing information before recommending/selecting the appropriate solution.
Specific responsibilities and objectives are assigned with some latitude for setting priorities and decision-making, within established policies and procedures.
Ability to make innovations that will result in changes to existing policies, work procedures, equipment design, services, or products.

Originations experience as either a credit analyst or as a funder preferred.
Knowledge of auto leasing, consumer finance and operations preferred.
Prior experience in a dealership or as a lender account manager is a plus.
Previous experience as a trainer especially in system conversions is preferred.
Working knowledge of Microsoft Office Products a plus.
Strong written, oral, and presentation skills.
Ability to work independently and meet deadlines.
Knowledge of mainframe tools, such as TSO and FileAid a plus.
UAT experience preferred.
Prior banking operations experience a plus.
Financial accounting/reconciliation experience.
Superior analytical skills required.
Exceptionally strong product knowledge preferred.
Superior organizational and time management skills.
Credit management experience preferred.
Direct lending experience a plus.

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Manager Operations - OUTBOUND - US

M.B.A with 6-10 yrs of experience with 3 years in the Call Center industry( MANDATORY). Excellent client relationship skills,ability to strategize and direct growth. Proven leadership skills & past experience of managing a team of at least 200 people.Excellent team handling skills.

Job Description:

To ensure efficiency and effectiveness of all operations across the entire organization by directing all concerned functional heads.
Establishing, formulating, defining and developing planned strategies to achieve operational growth as per organizational directives, in order to maximize profitability and customer satisfaction.
The position demands managing an independent OUTBOUND process with a Team Size of approx 200 employees.
Leverage key support services like training & technology in maintaining consistently high performance level on client processes
Actively support marketing & client relationship team in sourcing new business from clients
Overall responsibility of customer satisfaction
Work closely with HR to ensure high employee satisfaction levels
Identifying and migration of functions that could be outsourced at different stages of the project.

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Service Delivery Leader – Technical Support

8 to 12 years experience in a call center operations, must have worked in reputed international call center preferably from Technical support process.
The person must be thorough in :Job scheduling, Department management, Staffing.
Must be very proficient in call center operation.
Candidate with Management degree would be an added advantage.
Salary-Negotiable
Reporting to–Vice President India Operation

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Operation Manager – TRAVEL / TICKETING

4 to 5 years experience in a call center operations.
Must have worked in reputed international call center preferably from TRAVEL / TICKETING process.
The person must be thorough in:.Job scheduling, Department management, Staffing.
Must be very proficient in call center operation.
Candidate with Management degree would be an added advantage.
Salary-Negotiable
Reporting to–Vice President India Operation
Age-Should not be beyond 30 years

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Critical Skills Required

ISO 9001:2000, COPC, Six Sigma
Applied Statistical Knowledge
Green Belt/Six sigma
Sound knowledge in BPO, Process Transition & Service Delivery Quality Assurance aspects
Strong leadership skills & international experience in process transition, re-engineering and process improvement projects.
Experience in conducting training/workshops in Six Sigma/Re-engineering/Quality Management System etc.,

Responsibilities

To co-ordinate with  Client Team in understanding, mapping, designing and implementing the Quality Assurance requirements during Transition
To analyze the process performance data to identify the issues, root-causes, corrective/preventive actions & opportunities for improving the process.
To mentor, train and guide the process team in identifying and implementing the Six Sigma projects.
To spear-head special assignments in process improvement, re-engineering the processes on-shore/off-shore before & after transition
To conduct Six Sigma, Quality Management System, Re-engineering/Change Management workshops.
To Supervise, Train, Guide and Appraise the Quality Team Members.

Additional Requirement
Valid Passport.

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Team Manager  Quality

Critical Skills Required

ISO 9001:2000, COPC, Six Sigma
Applied Statistical Knowledge
Green Belt/Internal Quality Auditor
Process Definition, Documentation, Implementation and Maintenance
Data Collection, Analysis and Reporting

Responsibilities    

To develop, implement and maintain the QMS and ISMS (Information Security Management System) processes in line with the requirements of ISO 9001, BS7799 and other quality models.
To plan, schedule and monitor the internal audits in line with the QMS & ISMS requirements.
To collect and analyze the data of various performance metrics of each function on weekly/monthly basis and guide the teams to initiate corrective actions if the target is not met.
To conduct the end to end process audits and report the process compliance score
To assist and monitor corrective and preventive actions as result of end to end process audit.
To identify the process improvement opportunities, initiate and mentor Six Sigma GB projects
To conduct QMS/ISMS/Six Sigma awareness training programs
To liaison with external agencies to organize the external audits and training programs etc.

Additional Requirement  
Valid Passport.

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Manager / AVP operations – Collections

Desired Profile:

M.B.A with 10-15 yrs( for AVP). 7 - 10yrs ( for Sr. Manager)& 4-7yrs (for Manager) of experience with 3 years in the Call Center industry.Excellent client relationship skills and ability to strategize and direct growth. Proven leadership skills & past experience of managing a big team. SHOULD HAVE EXP. IN COLLECTIONS with International Call Center.

Job Profile:

To ensure efficiency and effectiveness of all operations across the entire organization by directing all concerned functional heads.
Establishing, formulating, defining and developing planned strategies to achieve operational growth as per organizational directives, in order to
maximize profitability and customer satisfaction.
Leverage key support services like training & technology in maintaining consistently high performance level on client processes
Actively support marketing & client relationship team in sourcing new business from clients
Overall responsibility of customer satisfaction
Work closely with HR to ensure high employee satisfaction levels
Identifying and migration of functions that could be outsourced at different stages of the project.
AVP should be heading a team of 600 people

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HR and Administration

Responsibilities and Duties

Shall be responsible for complete gamut of administrative functions including Facilities Management, Logistics, ensuring compliance with Health, Safety and Security standards, Vendor Development, Catering Management etc.

Shall also be responsible for achieving seamless administration co-ordination, increasing efficiency, productivity and maximum expense control, developing and implementing policies, procedures and written manuals for administrative operation, leading organizational initiatives in areas of administration, contribute towards formulation of corporate strategies/plans.

Commitment to quality , delivery terms and cost budgets aiming at ISO 9001-2000 certification.

Relationships
Report to CEO

SPECIFIC RESPONSIBILITIES
SKILL EXPERIENCE QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

Essential

Should be an MBA (or equivalent) with 15 years+ of total exp. in Administration Management(out of which about two years of exp. in Admin. Management).

Should have service orientation and proven record of tackling routine administrative issues for large numbers of employees in BPO/Call Centre organization environment.

Ability to think innovatively and strategically and translate strategy into action plans.

Strong analytical skills with an ability to solve problems with a win-win negotiation approach.

General understanding of the systems and processes in an International Call Center.

Ability to understand business of the company and connect quality issues with it.


Desireable

Emotional intelligence.

Decision Making.

Managing performance.

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Finance and Accounts

Sr. Manager Finance and Accounts

Responsilbilities and Duties:

The incumbent would be responsible Financial planning, budgeting, pricing, commercial activities, MIS, Funds / Cash management, Treasury.
Creating a Financial vision, road map to achieve the same.
The role would involve interaction with the various programs in the organization, audit and validate the systems being followed, bring in improvisations, set standards, set review mechanisms, work on recurring issues to analyze root cause and take them to closure.
Provide leadership to the Finance team. Responsible for Team growth. Tasks include the development and support for the Team to ensure the efficient and effective operation of the Team.
Would be responsible for Mergers & Acquisition

Essential

CA with 10+ years experience
Experience in IPO listings is must.
Should have excellent communication skills and stable background with organizations.
CA ONLY
Visible Energy
Knowledge of the US and Indian GAAP is desirable
Ability to think innovatively and strategically and translate strategy into action plans.
Ability to understand business of the company and connect Financial issues with it.
Work closely with Business Unit Head to provide business support.
The incumbent should be seeking challenges by himself and the working environment will be one providing full entrepreneurship to the Individual.
Confident in presenting the Company strategies to Chairman, dealing with Banking Institutions, be part of Senior Indian Leadership Team.
Out of the box thinking will be desired.

AVP - Financial Accounting
Experience: 8 Plus Years

Qualification: CA / ICWA

Experience Profile

The Candidate should currently be holding a senior level position in Finance & Accounts in a large Indian or Multinational Organisation, preferably in the manufacturing sector with diversified business interests and multi-locational / overseas units. He should have exposure and expertise in Financial Accounting, Consolidation of Accounts, Management Accounting, Knowledge of US GAAP, Audit, Taxation, Risk Management, IT management, Accounting Control systems etc.

AM Payroll International Call Center

Exp in payroll management for 4 to 5 years.
MS-OFFICE-Word, PowerPoint, Excel
Having knowledge of MIS Reporting and BR Reports
Should open to work in shifts

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AGM / GM - Finance and Accounts - Gurgaon

Department: Finance and Accounts

Responsibilities and Duties:

The incumbent would be responsible Financial planning, budgeting, pricing, commercial activities.

Creating a Financial vision, road map to achieve the same.

The role would involve interaction with the various programs in the organization, audit and validate the systems being followed, bring in improvisations, set standards, set review mechanisms, work on recurring issues to analyze root cause and take them to closure.

Provide leadership to the Finance team. Responsible for Team growth. Tasks include the development and support for the Team to ensure the efficient and effective operation of the Team.

Essential

CA with 10+ years experience
Should be working as Sr Manager / AGM in Finance n Accounts Deptt.
Should have excellent communication skills and stable background with organizations.
CA ONLY
Visible Energy
Knowledge of the US and Indian GAAP is desirable
Ability to think innovatively and strategically and translate strategy into action plans.
Ability to understand business of the company and connect Financial issues with it.
Work closely with Business Unit Head to provide business support.

Asst Dy Manager - Accounts

Job Description

CA preferably CS with 4 - 5 yrs of exp in payroll, employee taxation, legal and secretarial compliances. Candidates from IT/ITES industry are most preferred for the above job.

Desired Profile (reposibility)

Payroll processing and handling of PF, ESIC, PT etc.
Employee taxation handling
Mediclaim insurance handling.
Reimbursement of expenses, handling the finance related queries and interacting with employees for query handling.
Able to give finance inductions.
Ensuring statutory compliances viz. the Companies Act, Income Tax Act, FEMA, Service tax, Excise, Customs, Sales tax laws, STPI and labour laws.
Should have working knowledge of U.S. GAAP and SOX requirements.

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Desired Profile
The ideal candidate should be :
Be a Chartered Accountant / MBA (Finance) from a reputed institute with company secretary degree.
With excellent communications & have a proven track record in statutory compliances, liaising/negotiating with tax authorities.

Dy Manager - Fianance

Location: Corporate Office - Gurgaon

Experience: 2 Years

Qualification: CA

Age: 22 - 25 yrs.

Reporting to Manager : finance

JOB PROFILE
Consolidation of Monthly/Annual accounts
Analysis of Trail Balance
Inter-action with Statutory Auditors
Strong in follow-up and co-ordination
knowledge of Indian Accounting Std
Knowledge of USGAAP (Desirable)
Coordination with Internal Auditors,tracking and follow-up for open issues
Ability to coordinate with team located at various places
Skills Good in Communication
Expert in MSOffice
Process oriented and strong analytical skill
Hands on working on SAP


Designation Dy Manager - Fianance

Location: Central Accounting Team, Faridabad

Experience: 2 - 3.5 Years

Qualification: CA/ICWA

Age: 22 - 26 yrs.

Reporting to Manager - Fianance

JOB PROFILE
MIS, Expense Budgeting and variances analysis
Analysis of Trail Balance
Interaction with Auditors
Strong in follow-up and co-ordination
Ability to coordinate with team located at various places
Process streamlining and restructuring mindset.
Skills Good in Communication
Expert in MSOffice
Process oriented and strong analytical skill
Hands on working on SAP
Experience in setting up/working in shared service organization


MANAGER ACCOUNTS - CORPORATE

Location: Noida.

Job Profile: The Incumbent would be responsible for consolidation of accounts at corporate office, coordination with all accounting center and finalization of consolidated accounts on monthly, quarterly and annually. Compliance of the accounting standards, liaison with consultants and auditors,coordination with Internal Income tax department for compilation of details, compilation of financial data for board meetings etc.He should be dynamic,result oriented, IT and ERP proficient and possesses good communication, analytical and leadership skills.

Qualification: CA

Experience: 4-6 of the relevant experience

MANAGER MIS - CORPORATE

Location: Noida.

Job Profile: The Incumbent would be responsible for consolidation and analysis of MIS, revenue budget, capital budget, other management accounting work, analysis of business acquisitions. He will prepare and monitor budgets, prepares MIS, working capital management and ensure statutory compliances at the unit. He should be good team player, IT proficient and possesses good communication and analytical skills.

Qualification: CA /ICWA

Experience: 4-6 of the relevant experience

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Sales and Marketing

MANAGER - CORPORATE COMMUNICATION

JOB PROFILE

Managing a team of Events & Business Development Executives Designing Internal and External Communication strategies for the company.

Formulation & implementation of Client specific strategies.

Brand Management, New product launches, liasioning with PR and AD agencies.

Manage & develop press relationships.

Public relations with Hotels, Recreational facilities, Corporate and Institutions etc.

Business Development and strategic targeting of new clients

Event Management / Execution

Marketing and interaction with different agencies / suppliers for Events

Project Management - Budgeting and Execution

Event Coordination and Artist Management.

Interface for the Company with print & electronic media.

Capable of conceiving and implementing an integrated marketing communication and PR strategy.

Capability to develop the Co.brand.

Sales Marketing - Lead Generation - Manager

Job Description:

Provide opportunities in Healthcare/Legal/ Education/ Other Sunrise domains, for high end KPO services for customers based out of primarily US, Europe , Australia, and Japanese markets.

Job Qualifications:

Bachelors degree preferred. Minimum high school degree required.
18 months plus years of lead generation/telemarketing experience with in a high-tech company
Experience qualifying C-level, VP, and Director-level contacts within Fortune 1000 companies
Exceptional Presentation skills and pitch making skills
Proficient in Microsoft Word, Excel, Outlook and CRM Database experience
Experience generating new business in the healthcare / legal / new sunrise domains a plus

 Job Responsibilities:

Serve as an integral part of the KPO sales & marketing team. The Lead Generation Analyst responsibilities will include:

Inbound and outbound lead generation to fortune 1000 companies, qualifying potential customers, increasing awareness of Companys product and   services, maintaining information in CRM database, and handling incoming inquires.

The Lead Generation Specialist (LGS) calls companies across India  US, Europe and Australia and talks to professionals about their business needs and initiatives. They identify who the most appropriate decision maker is in the company (usually a director, VP or even C-Level) by speaking with      multiple company representatives. They then initiate a conversation with the decision maker to introduce our client's products & services, educate      the decision maker on what value our client has to offer, asks many questions of the decision maker and their business and then decides if the  company would be a good fit for our client's to sell to.

Post identification, of a sales-ready lead, it gets passed along to KPO sales guy to start a dialogue and convert the opportunity into a Sale.

Filling out a Lead Template

Following up with Customer / Contact

Following up with the KPO sales guy and help him mature the lead / opportunity.

Deliver at least 60 calls a day , with at least 3 hours of talk time. Will be redefined if necessary.

Product research of the solution that can be offered.

Marketing Planning Manager

MBA from premier Institute with 6-8 years overall experience & minimum of 3 years in Marketing, Planning and Brand management

Responsible for marketing, planning and market research, advertising, brand management, sales management and public relations

Evolve strategies to build company brand in salience & influence the growth of company services

Plan and implement marketing, planning and brand strategy plans

Plan and execute strategic planning, direct marketing, promotions, research, and communications

Plan and execute market research and marketing strategy to promote company and its portfolio of services

Plan & achieve growth in value & volume across the service portfolio

Identify opportunities to maximize sales

Company Profile:

Experience: 5 - 10 Years

Location: Delhi

Compensation: Best in the Industry

Education: UG - Any Graduate - Any Specialization

PG/MBA/PGDM: Any Specialization, Marketing

Industry Type: FMCG/Foods/Beverage

Functional Area: Sales / BD

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Job Description:

Sales & Collection target achievement.
Max product reach at A+ counter, modern trade etc.
Ensuring optimum visibility in potential outlets.
New store opening & conducting promotional activities.
Dev. rapport with key customers.
MIS Mgmt.

Desired Candidate Profile:  

Person with Retail, key account sales, Modern Trade working exp.
Team Leader
FMCG trade only, preferably from TEA industry.
Should have a min 5 years experience of Delhi & NCR market.

Brand Manager - Pharmaceutical Industry

Experience: 4 - 6 Years

Location: Lucknow

Compensation: Best in the Industry

Education: UG - Any Graduate - Any Specialization

PG/MBA/PGDM: Any Specialization

Job Description:

Excellent Brand mgt, Dev. & Marketing skills.
Ability to manage different channels in marketing system.
Innovative,Analytical skills & ability to forsee business opportunities.
Exp in BRAND/PRODUCT Dev. in reputed/leading Pharmaceutical co. is a must.

Must have Hardcore Experience & Knowledge in Brand/Product Management/Development in leading PHARMACEUTICAL Company.
Market Research and Analysis.
Media Planning preferable.
Preferably MBA.

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Brand Manager -TEA Industry

Experience: 4 - 5 Years

Location: Lucknow

Compensation: Best in the Industry

Education: UG - Any Graduate - Any Specialization

PG/MBA/PGDM: Any Specialization, Marketing

Industry Type: FMCG/Foods/Beverage

Functional Area:Marketing / Advertising / MR / PR

Job Description:

Excellent Marketing skills.
Ability to manage different channels in marketing system.
Innovative,Analytical skills & ability to forsee business opportunities.
Exp. in BRAND/PRODUCT Development in reputed/leading Tea company is a must.

Must have Hardcore Experience & Knowledge in Brand/Product Management/Development in leading TEA Company. Market Research and Analysis. Media Planning preferable.

 Asst. Manager -BD

4-5 years in the BPO industry
2-3 years experience of international marketing (mainly US & UK)
Have developed & nurtured client relationships
Have opened and lead teams in opening new avenues in different Business Verticals
Experienced in making RFP/RFQ-I, Presentations and Client visits
Excellent written & spoken Communication skills in English
MBA’s preferred from at least a B+ institute.

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Packaging, Purchase and Supply Chain

Dy. Manager PPC

Job Description: Shall be responsible for

Daily shift wise production planning

Liasioning with PMD for requirement of tobacco & HO (Operations and Marketing.)

Making Transfer notes entry, Calculation of NTM wastages on daily /weekly/monthly basis for trend analysis.

Stock taking as and when required and sending stock sheet to accounts and purchase .

Trend analysis of m/c efficiencies of CMD and CPD on daily/weekly/monthly basis.

Collecting data’s and preparation of reports.

Liasoning with Materials deptt on daily basis for NTM requirements and rejected NTM

Preparation of prod. Plans.

Slides month code change over planning and information to all shifts.

New Material trials.

Planning of brand changeovers as per prod. Planning.

Liasioning with Dispatch in charge for Weekly dispatches.

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Desired Profile:   

B.E. Mechanical with 4-8 years of experience or Diploma Mechanical with 8 to 12 years of experience. Should have exposure of ISO working and development tools like Kaizen, Quality circle etc. The person should have knowledge of computers especially M S Office (word/ excel/ power point).

Dy. Manager Production

Job Description: 

Shall be responsible for managing shift operations, man management, quality, efficiency, wastage control and productivity. Ensure production as per plan and achieving machine targets.
Hands on experience in Maintenance would be an added advantage.

Desired Profile: 
Diploma Mechanical with 8 - 12 years of experience. Should have exposure of ISO working and development tools like Kaizen, Quality circle etc. The person should have knowledge of computers especially M S Office (word/ excel/ power point).

 
Executive - Supply Chain

High Calibre in MS  office specially Excell, powerpoint, Graphs

Excellent command  over English - both verbal and written

Good Analytical  Skill

Understanding of  Supply chain Management

High process  orientation

Ability to handle  system and procedure

Min qualification - MBA  ( 0 to 1 year experience)

Manager - Purchase

Experience:4 - 9 Years

Location: Lucknow

Compensation: Best in the Industry

Education:UG - B.Com - Commerce; Diploma - Any Specialization

PG - MBA/PGDM - Any Specialization, International Business, Marketing

Industry Type: Agriculture/Dairy

Functional Area: Purchase / Logistics / Supply Chain

Job Description

Locate, Negotiate, Make contracts with new/old vendors for purchase of material.
Define terms & conditions of Payment terms as per company's policy for raw material, packaging material and other general purchase, maintenance related purchase.

Desired Candidate Profile

Candidate should have experience of alteast 5 yrs in Purchase also should have handled purchase independently of a good company, preferably relating to Food Industry.
Diploma or certification in Materials Management.

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Secretary and Front Office

Executive Assistant

Collecting key data, preparing and updating information dashboards

Maintaining Project Technical Analysis reports

Vendor development and vendor relations updates to President

Preparing MIS on Projects, as advised

Ongoing project tracking via PERT/Gantt Charts

Tracking Project Profitability Reports

Maintaining new projects progress reports

Maintaining updates on JV Partners

Preparing Agendae & Minutes of Board/SBU/JV/Consortium Meetings

Preparing business proposals and techno-commercial presentations

Maintaining details of tenders and tender/technical bids

Researching new opportunities, collaborations and competitor moves

Maintaining updates on pipeline projects

Maintaining JV Partners communication and scheduling meetings with President

Tracking Project Time and Cost Underruns/Overruns

Corresponding with JV Partners/Vendors/Contractors/Sub-Contractors/Govt.Departments as advised

Maintaining JV/Contractor/Sub-Contractor/Vendor agreements

Preparing and Updating MIS and Executive Summary of Businesses in India

Preparing documentation for new businesses/projects, their RFP, RFQ and RFIs.

Maintaining POA/Board Resolutions/Attorneys/MOUs/LOIs, etc.

Maintaining and updating P&L, BEP, ROIs, Topline/Bottomline, PAT, PBDIT in respect of Indian businesses

Maintaining and updating project viability reports

Maintaining management reports

Maintaining India profitability reports

Scheduling and managing President’s appointments/schedules

Front office Executive

 (Female only) with Command over M/S-office, excellent communication skill, Pleasant personality, highly mature & team player. Front desk management, maintenance of telephone lines & extensions, Booking of transportation/travel tickets/accommodations, Compilation /maintenance of attendance, Up-dating staff information, Issuing identity cards.

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Technology

Assistant Manager -Technology

Education/Qualification: Diploma/Graduate in Electronics/Computer Engineering or Information Technology/ MCA.

Experience: 8+ years hands on experience in Information Technology

Job Description:

IT infrastructure setup for Offices/ Project Site Offices which inclusive of Site Survey, LAN and WAN connectivity Design as per the requirement of organisation, preparing BOM ( Bill of materials )/BOQ ( Bill Of Quantity ) , tracking of site progress, Mobilisation of Material for the site, Installation & Commissioning IT systems.

IT Operations and Maintenance of LAN & WAN equipment like routers, switches, modems, printers, plotters, audio video devices, servers, desktops/laptops, blackberry and UPS. Application support of OS like Windows 2K3, XP, Exchange, MS Office and Autocad etc.,

Coordination with all IT vendors when ever required or advised by the management and smooth coordination with users for their data backup, mail access and application support & licensing.

Job allocations to the respective engineers based on the business requirement and call logging process with helpdesk and preparation of daily/weekly/monthly reports on service delivery/service assurance activities and sending them to corporate office.

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MANGER / SR. MANAGER IT

We are looking for a senior profile to handle Technology Team. the broad JD is as under:

Plan, implement and manage IT & Security infrastructure for the BPO.

Define technology strategy, evaluate technology options and create long term technology roadmap to support growth

Proactively plan, evaluate & deploy the emerging technologies/solutions (WAN & LAN equipment, Network/Data Security products/tools, Telecom Network components, Servers, Storage, Workflow solutions etc.)

Plan & prepare technology budgets and maintain cost economies.

Project/Program management of Strategic IT Initiatives

Ensure very high uptime of IT infrastructure and SLA commitments for various clients.

Respond to RFPs/RFIs on Technology/Info Security part

Ensure IT compliance with ISO27001, HIPAA and SAS70 framework requirements.

Plan, develop and implement the Disaster Recovery and Business Continuity strategy.

Recruit, develop, motivate and retain a competent team of technical professionals capable of deploying, managing, maintaining & updating IT & Security Infrastructure

Take charge of critical issues/activities

Manage IT procurement and vendor relationships for Infrastructure requirements

Business Leader SAP Support

Qualification:
Graduates, MBA, BCA / MCA with quaification in SAP environment

Experience in Years:
9-11 Years of Experience

Technical Skills:
Computer Proficiency / SAP Support / Level 1 / Level 2 End user Support / Application Support/ SAP Production Support. SAP training course in ABAP / BASIS or Functional Module landscape.

Functional Skills:
Ability to create / integrate into a Managed Services delivery environment (SAP service desk, SAP Support teams) – Planning, scheduling, control and reporting. Manage the practice with multiple client relationships. Evolve the support model by strengthening the Partnership with EAS

SAP end user support Delivery and Solution
Exceeding quality and efficiency standards. Exceeding FCR and Ticket resolution.
Adherence to Process, Policy & Procedures
Meeting and exceeding client SLA
Willing to Work in 24/7 environment

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MIS and Workflow

Supervisor’s title : Business Unit Head

Department : Support

Responsibilities and Duties

The incumbent would be responsible Financial planning, budgeting, pricing, commercial activities.
Creating a Financial vision, road map to achieve the same.
The role would involve interaction with the various programs in the organization, audit and validate the systems being followed, bring in improvisations, set standards, set review mechanisms, work on recurring issues to analyze root cause and take them to closure.
Provide leadership to the Finance team. Responsible for Team growth. Tasks include the development and support for the Team to ensure the efficient and effective operation of the Team.


Essential

CA with 10+ years experience
Should be working as Sr Manager / Manager  in Finance n Accounts Deptt.
Should have excellent communication skills and stable background with organizations.
Preference CA
Visible Energy
Knowledge of the IT/ ITES Industry is desirable
Ability to think innovatively and strategically and translate strategy into action plans.
Ability to understand business of the company and connect Financial issues with it.
Work closely with Business Unit Head to provide business support
 

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Director Administration

Responsibilities and Duties

Shall be responsible for complete gamut of administrative functions including Facilities Management, Logistics, ensuring compliance with Health, Safety and Security standards, Vendor Development, Catering Management etc.

Shall also be responsible for achieving seamless administration co-ordination, increasing efficiency, productivity and maximum expense control, developing and implementing policies, procedures and written manuals for administrative operation, leading organizational initiatives in areas of administration, contribute towards formulation of corporate strategies/plans.

Commitment to quality , delivery terms and cost budgets aiming at ISO 9001-2000 certification.

Relationships
Report to CEO

SPECIFIC RESPONSIBILITIES
SKILL EXPERIENCE QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

Essential

Should be an MBA (or equivalent) with 15 years+ of total exp. in Administration Management(out of which about two years of exp. in Admin. Management).

Should have service orientation and proven record of tackling routine administrative issues for large numbers of employees in BPO/Call Centre organization environment.

Ability to think innovatively and strategically and translate strategy into action plans.

Strong analytical skills with an ability to solve problems with a win-win negotiation approach.

General understanding of the systems and processes in an International Call Center.

Ability to understand business of the company and connect quality issues with it.


Desireable

Emotional intelligence.

Decision Making.

Managing performance.

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Vice President - Training

Job Description

Lead & communicate the Training strategy to team members

Provide for and ensure compliance to Induction Program for all new employees

Design, develop and implement freshman training to meet customer metrics

Prepare budgets and develop the administrative framework required to support Training Programs and initiatives.

Evaluate effectiveness of Training by conducting follow up analysis and recommend changes if required

Relationship Management with Internal and External Customers

Ensure robust MIS and Reporting

Formulate policies, procedures & schedules.

Motivating & developing team. Appraising and monitoring team performance.

Initiating and maintaining Quality projects

Process planning & continuity


Desired Profile

Graduate / Graduate Equivalent / Professional Degree

4 years of Training experience with Total experience of 12+ years

Prior experience of Call Center/BPO environments preferred.

Excellent interpersonal skills

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Vice President - Quality

Supervisor’s title : CEO

Department : Quality

Responsibilities and Duties

The incumbent would be responsible for thought leadership on quality issues pertaining to delivery .Candidate would be taking care of all quality function, six sigma projects, reducing process gaps, process re-engineering, call quality, process quality.

Creating a quality vision, road map to achieve the same.

The role would involve interaction with the various programs in the organization, audit and validate the systems being followed, bring in improvisations, set standards, set review mechanisms, work on recurring issues to analyze root cause and take them to closure.

Provide leadership to the quality team . Responsible for Team growth . Tasks include the development and support for the Team to ensure the efficient and effective operation of the Team.

Build and maintain a quality framework standard.

Training six sigma initiatives, black belt projects.

Commitment to quality , delivery terms and cost budgets aiming at ISO 9001-2000 certification.

To present report to management and clients on process implementation.


RELATIONSHIPS

Report to CEO

SPECIFIC RESPONSIBILITIES
SKILL EXPERIENCE QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

Essential

12+ years experience with exposure to Quality or Quality management at a leadership level.

Should be working as VP or AVP in quality and should be Black Belt certified in 6 Sigma or Master Black Belt.

Ability to relate to metrics, ability to coach and train people for quality standards, ability to map best practices, hands on experience in creating new processes, experience in building quality management systems are key core competencies that the incumbent brings to the table.

Should have excellent communication skills and stable background with organizations.

Preference MBA (From premier B-Schools)

Visible Energy

Knowledge of the IT/ ITES Industry is desirable

Ability to think innovatively and strategically and translate strategy into action plans.

General understanding of Quality Management Systems such as ISO – 9001, COPC etc., Quality concepts and tools with an ability to guide others on it.

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Vice President - Technology

Supervisor’s title : CEO

Department : Support

Responsibilities and Duties

Shall be responsible for the overall management of Technology infrastructure at our call center in Gurgaon/Bangalore.

Incumbents for this position shall be responsible for planning, budgeting, designing technology roadmap for the call center, technology implementation (Data/Voice/Telecom and Telephony Technology infrastructure), RFP preparation, client presentations and compliance with SLA’s defined by the clients, enabling optional and cost-effective end-to-end technology solution to the client based on the need defined in RFI/RFP, carrying out due diligence for potential acquisitions, participation in presales activities for business/client acquisition, carrying out due diligence for potential acquisition, designing and implementation of business continuity/ disaster recovery plan, budgeting, purchasing and negotiations related to technology infrastructure, optimization/cost control of the technology infrastructure and P&L of the technology function, relationship management and technology strategy discussion with the clients, co-ordination with various carriers such as MCI, AT&T etc., formulating systems, policies and procedures for the technology function on a regular basis etc.

Lead Role as Management Representative in IT Deptt. Lead a senior role in the best of Information Technology Practices & Methodology.

Provide value in terms of best asset utilization, higher ROI & use IT as the key enabler for achieving the entrepreneual objectives.

RELATIONSHIPS

Report to CEO

SPECIFIC RESPONSIBILITIES
SKILL EXPERIENCE QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

Essential

BE/MBA with 15 years+ of total experience and having experience in technology infrastructure management in Data Centre/ Call Centre, LAN/WAN Administration, IT Security, Web Administration, Vendor Management, Customer relationship management etc.

Required Skill Set

Tools/Others : Call Center Technology: Networking; Data Security; Voice Circuits, PDs; ACDs; CISCO/3COM. Concerto E-PRO Dialer; Nortel & Avaya Prologix Switches Technology

OS: VMS, RSX 11 M; Alpha UNIX

TELECOM: Call Center Telecom products.

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Vice President - HR

Supervisor’s title : CEO

Department : Support

Responsibilities and Duties

Shall be responsible for the overall management of HR at our call center in Delhi / NCR.

Incumbents for this position shall be responsible for manpower planning, formulating systems, policies and procedures for the HR function on a regular basis etc.



RELATIONSHIPS

Reports to: CEO.

Essential

MBA with 15 years+ of total experience and having experience in Heading HR function for atleast 3-5 yrs, Preferably from Call Center Industry.

Required Skill Set

Excellent Communication & Presentation skills
Compensation & Benefits
Massive recruitments
Employee Relation

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Vice President - Operations

Desired Profile
M.B.A with 10-15 yrs of experience with 3 years in the Call Center industry.
Excellent client relationship skills
Ability to strategize and direct growth.
Proven leadership skills & past experience of managing a big team.
SHOULD HAVE EXP.  International Call Center.

Job Profile
To ensure efficiency and effectiveness of all operations across the entire organization by directing all concerned functional heads.
Establishing, formulating, defining and developing planned strategies to achieve operational growth as per organizational directives, in order to
maximize profitability and customer satisfaction.
Leverage key support services like training & technology in maintaining consistently high performance level on client processes
5.Actively support marketing & client relationship team in sourcing new business from clients
Overall responsibility of customer satisfaction
Work closely with HR to ensure high employee satisfaction levels
Identifying and migration of functions that could be outsourced at different stages of the project.
AVP should be heading a team of 600 people

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Director - Finance and Accounts

Supervisor’s title : Business Unit Head

Department : Support

Responsibilities and Duties

The incumbent would be responsible Financial planning, budgeting, pricing, commercial activities.
Creating a Financial vision, road map to achieve the same.
The role would involve interaction with the various programs in the organization, audit and validate the systems being followed, bring in improvisations, set standards, set review mechanisms, work on recurring issues to analyze root cause and take them to closure.
Provide leadership to the Finance team. Responsible for Team growth. Tasks include the development and support for the Team to ensure the efficient and effective operation of the Team.


Essential

CA with 10+ years experience
Should be working as Sr Manager / Manager  in Finance n Accounts Deptt.
Should have excellent communication skills and stable background with organizations.
Preference CA
Visible Energy
Knowledge of the IT/ ITES Industry is desirable
Ability to think innovatively and strategically and translate strategy into action plans.
Ability to understand business of the company and connect Financial issues with it.
Work closely with Business Unit Head to provide business support
 

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RF Systems Engineering

Job Description and Responsibilities:

RF System Architecture definition of highly integrated transceiver chipsets for cellular applications including GSM/E-GPRS and WCDMA.

Job Requirements:

Qualifications:  

BE with 3-6 years experience/Masters strongly preferred
Strong understanding of digital communications, DSP and RF systems in the context of transceivers.
Must be able to perform trade off analysis in receivers and transmitters between different functional blocks with respect to noise, linearity, power.
Extensive hands on experience with Matlab/Simulink are mandatory. Knowledge of C, VHDL will be added advantage.
Any experience in design and physical layer implementation of standard based systems (GSM, WCDMA, OFDM etal.) will be an added advantage.
Good verbal and written communication skills.
Must be able to work in a team environment.

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Manager AMS Team

Job Description: Manager - Analog Mixed Signal Circuit Design
 
The Engineering Manager will be responsible for a wide range of activities, including:
Participation in the architectural specification, partitioning and floor planning of products.
Manpower and resource planning associated with the successful execution of all phases of the product design cycle.
Efforts will include the identification and acquisition of design tools and Intellectual Property (IP) capable of improving the productivity and quality of the team’s output.
Creation of, and management to, product development plans and schedules, resulting in the timely identification and resolution of bottlenecks and barriers to success within the product design process. Efforts will include the identification, assessment and management of development uncertainty and risk factors.
Day to day management of the engineering team.
Working with Marketing and customers to identify critical market requirements, product feature sets and interface protocols associated with emerging market and applications opportunities.
Other responsibilities: Must be a hands-on design manager. His design will include transistor-level analog circuit design, design verification, mixed-signal simulation, top-level integration, and silicon validation.
He will be working on state of the art Power Management solutions that contain multiple other Analog and digital functions in the IC.

Qualifications:
PhD or MS degree related to analog/mixed-signal circuits
Experience:  10+ years of analog circuit design, 3+ as Manager
Broad experience in the architectural specification and partitioning of innovative solutions, such that the productivity of the design team is maximized.
Demonstrated track record of timely delivery of innovative products and solutions to customers, resulting in sustainable design wins and revenue flow.
Demonstrated track record of managing the complete design cycle for complex Analog mixed signal IC.
Must have a record of successfully driving products from the definition stage through design, prototype development, debug and volume production stages.
Demonstrated knowledge of commercially available design automation/EDA tool suites, as well as general design rules and test/yield engineering practices associated with the utilization of wafer fabrication foundry operations.
Demonstrated ability to create and manage budgets and product development plans, resulting in the timely achievement of engineering milestones and product launches within budgetary constraints.
Demonstrated ability to continuously develop and improve the technical and managerial competencies of individual members of assigned product design and development teams.
Demonstrate the ability to use state of the art tools like: Cadence analog/mixed-signal design environment, Matlab, HSPICE, HSIM
Solid understanding of Semiconductor device/processes and analog IC layout is required.
The candidate must have knowledge of communication theory and/or signal processing.

Target Companies :
Any Semiconductor company

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AMS Engineer

Job Description: Analog/Mixed Signal Circuit Design Engineer.

Main responsibilities will be for analog circuit design, design verification, mixed signal top-level integration and silicon validation.

Qualifications:
MS or BS degree related to analog/mixed-signal circuits
Experience:  3+ years of circuit design

 Required skills:
Must be proficient in circuit behavior modeling, CMOS transistor-level circuit design, low power design techniques, and mixed-signal design methodology for related circuits.  Solid understanding of CMOS device/processes and analog IC layout is required.  Working knowledge of Operational Amplifiers, analog filters, Bandgap circuits and basic LDO circuits.

Desired skills:
Digital RTL coding

Tools:
Cadence analog/mixed-signal design environment, Matlab, C, HSPICE

Database Programmer
Exp.  4-5 years
Database programming with procedures, triggers, programming in VB,ASP, .NET ,MEL, DAB -SQL 2000, Access, visual foxpro, database design.

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